Customer Partner - Federal Government

Job descriptionIn this role, youll be empowered to create, maintain, and grow strong partnerships with federal departments and agencies. Youll bring the best of Kyndryl to the table—delivering innovative solutions, ensuring compliance with government standards, and building trusted relationships with senior public sector executives.But this role is about more than just maintaining the status quo. As a Customer Partner, youll proactively drive account growth by identifying new opportunities, expanding existing engagements, and ensuring continuity in renewals. Your focus will be on delivering value that aligns with government priorities—whether its modernization, cybersecurity, cloud adoption, or citizen service delivery.Youll be a strategic leader, responsible for crafting and executing account strategies that reflect the unique needs of the federal government. Your ability to navigate complex procurement environments, understand regulatory frameworks, and align with departmental mandates will be key to your success.Collaboration is essential. Youll work closely with internal teams and ecosystem partners to ensure seamless delivery and execution—from initial engagement through to long-term service excellence. Youll also lead or co-lead one or more strategic accounts, helping to shape the future of public sector IT in Canada.As a trusted advisor, youll bring deep industry knowledge and a strong understanding of government operations. Youll stay ahead of emerging trends and policy shifts, ensuring that Kyndryl remains a valued and forward-thinking partner.Youll also own the account P&L, ensuring financial health, contract compliance, and customer satisfaction. Integrity, transparency, and accountability will be at the core of everything you do.If youre ready to help Canadas federal institutions achieve their missions through technology, we want to hear from you. Join us at Kyndryl and help shape the future of public service.Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Required profileWho You AreJob QualificationsYoure good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, youre open and borderless – naturally inclusive in how you work with others.Required Skills and Experience7+ years experience running account P&L within the federal government5+ years of experience managing sales process end-to-endGovernment of Canada security clearanceDeep knowledge of business and technology trends and industry best practicesProven experience with revenue growth, cost, profitability, trends, and risksOpen minded and empathetic approach in relationships with customersPreferred Skills and ExperienceBachelors degree or Masters degreeSales experience in technical solutionsProven success selling cyber and/or AI solutions(This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.)Company descriptionWho We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.The RoleAre you ready to take on a high-impact role as a Customer Partner supporting the Government of Canada? At Kyndryl, were looking for a dynamic relationship builder who can drive strategic growth, deepen trust with public sector leaders, and deliver mission-critical outcomes that support Canadas digital transformation.What we offerBeing YouThe “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you dont meet every requirement, we encourage you to apply. We believe in growth, and were excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. Thats The Kyndryl Way.What You Can ExpectYour career with us isnt just a job—its an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, youll dive into impactful work that powers the systems our customers rely on every day. You wont just contribute—youll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.Were here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, youll have everything you need to thrive and evolve. Youll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, youll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and were committed to helping you do just that. Ready to make an impact? Join us and help shape whats next.

Created: 2026-04-01